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Returns

To return a product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at support@idealprintshop.com  and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written on the outside of the return package.  Failure to do so will delay return processing.

What can be returned: All custom designed items cannot be returned.  All sales of custom items are considered final, except in special circumstances such as manufacturing flaw, damage from shipping and handling, etc.   All returns must be in their original packaging. Items to be returned must be in same condition they were originally received. If there is any noticeable wear, the item(s) simply cannot be returned.

What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

Returns for refund: must be made within 30 days of receipt of purchase.

Returns for exchange or store credit: must be made within 30 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges for returned items.  However, if upon receiving the item, we find the fault to be ours or the manufacturer, return shipping costs will be credited to the customer as in store credit.

To return your items:

  1. Contact customer support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
  2. Write the RMA number in a conspicuous place on the outside of the return parcel.

Send the package to:

The Ideal Print Shop, Inc.- Returns
1002 N 15th ST                                                                                                                                                                      Middlesboro, KY 40965

 

 

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